![]() This can be particularly helpful when you're experiencing hardware problems or error messages. ![]() If the suggestions here don't solve your problem, check out the Music, Photos, and Video community page in the Windows forum for solutions that other people have found for specific problems. This might include restarting your PC.Ĭheck for answers in the Microsoft community Select USB Video Device, select Next, and then follow the on-screen instructions. Select Let me pick from a list of device drivers on my computer. ![]() Select Browse my computer for driver software. Select Search automatically for updated driver software, and then follow the on-screen instructions. Right-click the camera that's having problems and select Update Driver Software. (If you're using a mouse, point to the lower-right corner of the screen, move the mouse pointer up, and then click Search.)Įnter Device Manager in the search box, select Settings, and then select Device Manager in the results. Swipe in from the right edge of the screen, and then tap Search. You can also check the Windows forum or the manufacturer’s website for more info about your specific problem. You can install driver updates from the manufacturer or you can use your PC’s default drivers. View, organize, and share photos from your PC, OneDrive, iCloud Photos and other devices all from one fast, beautiful gallery. With hardware changing all the time, the drivers might need updating or there might be a known problem. If it is, try copying or moving the files into a new folder. You can follow the question or vote as helpful, but you cannot reply to this thread. If the Photos app can’t find your device, open File Explorer and see if it’s listed under This PC. Created on DecemPhoto viewer for windows 8.1 Where do I go to download Windows Photo Viewer on my Windows 8.1 computer This thread is locked. If it’s a phone or camera, make sure it’s turned on and unlocked. Start by disconnecting and reconnecting the device, and then try again. Here’s a list of things to try when you get that message. There are many possible reasons a PC can’t see a device.
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